Shipping Agreement
Couture Candy PTBO shipping agreement
Packed with care. Shipped with love.
Every order leaves our shop carefully packed and in perfect condition. Here's what happens once it's on its way to you, so there are no surprises.
The short version
The details
Once your order leaves our shop
After your order has shipped and your tracking information is confirmed, delivery is handled entirely by the shipping carrier (Canada Post, UPS, GLS and others). Couture Candy is not responsible for lost or misplaced packages, packages left out in bad weather, or porch theft.
If your tracking says delivered but you can't find your package, please contact the carrier directly about an investigation, insurance or a replacement.
Damage during shipping
Every order is guaranteed to leave our shop in perfect shipping condition, and we take real care to pack each box as well as possible. Shipping can still be tough on packages, and how carriers handle them is out of our control.
As a small business, we're unable to offer refunds for any product damaged after it leaves our shop.
Tips for a smooth delivery
Double-check your address before you check out.
Watch your tracking so you know when your box is arriving.
Bring it inside quickly once it's delivered, especially in very hot, cold or wet weather.
Keep your tracking number handy in case you need to contact the carrier.
Why we have this agreement
We put this in place after paying many, many refunds for shipping issues that were out of our hands. As a small family business, we simply can't continue to absorb those costs, so we follow this agreement for every order.
Thank you for shopping small.
Every order supports our family and our little Peterborough candy shop. We truly appreciate you.
By placing an order with Couture Candy, you acknowledge and agree to this shipping agreement.