How To Order + FAQ
UPDATED: SEPTEMBER 2023
Hello and welcome to Couture Candy PTBO! Please be sure to read all the way through before ordering for important information. Thank you so much!
How to order
Note: Each cart checkout can be sent to ONE address only. To send multiple gifts to different addresses, please complete one checkout per gift.
For someone else: To send a gift to someone special, add the items to your cart (ie. one of our signature boxes!) and complete your checkout, making sure that the shipping address is the address where you'd like us to send your gift and that the billing address is correct for your chosen payment method.
If you choose this option rates are calculated at checkout. Enter your address to see the options available.
We ONLY ship from our Downtown Peterborough location. Please make sure your cart is filled only with items that are in-stock at this location. You will see a notification in your cart if you have items that cannot be shipped.
You can choose to pickup from any of our three locations. Please choose items available at the same pickup location or you may see an error at checkout.
You can choose to pay via credit card/debit card or via e-Transfer.
To pay by card, follow the prompts on screen as you complete your checkout.
To pay by e-Transfer, choose e-Transfer at checkout, then send payment to email@example.com
Please note that e-Transfer is due at time of order, any non-payment may result in your order being cancelled.
At this time gift cards are not accepted online but we are happy to process them in store.
Couture Candy PTBO FAQ
Can I send multiple gifts in one order?
Each order will be delivered/shipping only to the address specified. If you would like to send multiple gifts to separate addresses, please create a new order for each gift.
I have allergies, can I still order?
In your cart you will see a spot to leave us a note about any allergies or other customizations needed for your order. We will be sure to check your notes before fulfilling the order.